Frequently Asked Questions
Where do you deliver?
We deliver to all of the UK mainland including the Isle of Wight for a standard charge of £5. Deliveries to Northern Ireland cost in the region of £20.
How is my meat delivered?
All of our boxes and hampers are sent by courier. This ensures your meat arrives in perfect condition. Your meat is delivered frozen unless you request it fresh.
When is my meat delivered?
Orders are dispatched once a week on a Wednesday to arrive on the Thursday (unless changed by prior arrangement when ordered). The weekly cut off point for orders is 5.00pm each Monday. National deliveries are made using an overnight courier, and we expect the deliveries to arrive before lunchtime.
What happens if I am not in when my meat arrives?
We can ask the courier to leave the package in a safe place - normally in the porch, shed/garage or even behind a bush. If you have any specific instructions please just let us know.
Where can we buy your produce?
We have several outlets at the moment:
via this website or by telephone (call us on 01335 310436). There is also a 24hr answering service
so please just leave your details or your order and we will contact you. You can order meat online right here, or you can call in at the Peak District Farm Shop at Stanshope (but please call us first on 01335 310436 to check we're open when you want to visit). Alternatively you can buy our meats frozen or fresh by arrangement from The Threshing Barn at Lower Lady Meadows Farm, Bradnop, Leek, Staffordshire ST13 7EX (Tel: 01538 304494).
How is the meat packaged?
All our goods are securely packed and delivered inside recyclable / reusable brown boxes. The boxes are lined and insulated with environmentally friendly natural sheep’s wool and ice packs to ensure maximum freshness. All our meat is vacuum packed, except our sausages, which are tray sealed. This packing ensures that the quality of the meat is maintained whether it is shipped fresh or frozen for future use. We have a box-return system to enable us to reuse them.
Do you deliver your meat fresh or frozen?
Wherever possible we prefer to supply our meat frozen for the following reasons: Our meat is frozen using a blast freezer. Freezing at the point of cutting preserves the freshness, colour, texture, flavour and nutritional value of the meat. Meat tends to lose fluids quickly when cut thus draining taste and tenderness, instant freezing prevents this. Freezing is the best preservative - no E-numbers required. Blast freezing seals in the goodness naturally It is a myth that frozen food of this quality tastes different to fresh – taste for yourself! Always thaw meat out properly before cooking e.g. a joint should thaw out slowly in the fridge overnight
What is blast freezing?
The blast freeze process requires that food be reduced from a temperature of +20ºC to –3ºC in no more than 240 minutes.
It maintains food quality –colour, texture, flavour, structure and nutritional value are all locked in. Delicate food surfaces are protected as rapid chilling stops an “ice skin” forming which otherwise dehydrates and damages the products’ appearance
Blast freezing also helps to keep the food looking good. The slower the food freezes, the larger the ice crystals formed; large ice crystals can damage food, dry it out and break down the physical structure leaving you with an unrecognisable product
Damaging bacteria is rendered dormant
How do I pay?
We use the industry standard PayPal gateway which provides a 100% safe environment in which to transfer your card details. If you prefer to give us your card details over the phone please call us on 01335 310436.
Can I send a meat box as a gift?
We can arrange for personalised messages to be included with your gift and you can specify a different delivery address to the invoice address. Just let us know the details when you place your order.
What will you do with my contact details?
We believe that customers are stakeholders in our business. That's why we don't give, sell or swap any of the information you give us with anyone else.
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